Refund policy

We want you to love your PixieCraft products! Here's everything you need to know about returns and exchanges. ✨

📋 Return Policy Overview

We offer a 14-day return policy from the date you receive your item. We understand that sometimes products don't meet expectations, and we're here to help make it right.

⚠️ Important: Unopened Packages Only

For hygiene and quality reasons, we cannot accept returns on opened packages. Once craft supplies are opened, they cannot be resold to ensure every customer receives fresh, pristine products.

Before opening your package, please:

✅ Verify you received the correct items
✅ Check that quantities match your order
✅ Inspect for any shipping damage
✅ Contact us immediately if anything seems wrong

✅ Return Requirements

To be eligible for a return, your item must meet ALL of these conditions:

Requirement	Details
Timeframe	Within 14 days of delivery
Condition	Completely unopened and unused
Packaging	Original packaging intact with all seals
Tags	All tags and labels attached
Proof	Receipt or order confirmation required

🔄 How to Start a Return

Step 1: Contact us at info@pixiecraft.art with:

Your order number
Reason for return
Photos of the unopened package (if damaged)

Step 2: Wait for approval

We'll review your request within 24-48 hours

Step 3: Ship your return

Pack items securely in original packaging

⚠️ Important: Items sent back without prior approval will not be accepted.

🚨 Damages & Issues

Found a problem with your order? We're here to help!

Inspect your package immediately upon delivery and contact us right away if:

Item is defective or damaged
You received the wrong product
Package appears tampered with
Quantities don't match your order

Contact us within 24 hours at info@pixiecraft.art for fastest resolution.

❌ Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

Opened packages (any craft supplies once unsealed)
Custom or personalized orders
Sale items and clearance products
Gift cards
Items without original packaging

🔄 Exchanges

Want a different product? Here's the fastest way:

Return your current item (following our return process)
Place a new order for your desired product
Get refunded for the returned item

This ensures you get your new items quickly without waiting for the return process to complete!

🌍 European Union Customers

EU 14-Day Cooling Off Period: You have the right to cancel or return your order within 14 days for any reason, no justification needed. All standard return conditions still apply (unopened, original packaging, etc.).

💰 Refund Process

How Refunds Work:

We receive your return → Inspection within 2-3 business days
Approval notification → Email confirmation sent to you
Refund processed → Automatic refund to original payment method
Money in your account → Within 10 business days

Still waiting after 15 business days? Contact us at info@pixiecraft.art and we'll investigate immediately.

💡 Tips to Avoid Returns

Before placing your order:

Read product descriptions carefully
Check quantities and colors
Contact us with any questions: info@pixiecraft.art

After receiving your order:

Inspect package before opening
Contact us immediately if anything seems wrong
Start with a small test area if unsure about colors

📞 Need Help?

Questions about returns or exchanges?

📧 Email: info@pixiecraft.art ⏰ Response Time: Within 24-48 hours 🗣️ We speak: English, and we're here to help!

Common questions we can help with:

Product compatibility questions
Color matching advice
Quantity recommendations
Order modifications (before shipping)

🤝 Our Commitment

At PixieCraft, we're committed to your satisfaction while maintaining product quality for all customers. Our return policy balances flexibility with hygiene standards to ensure everyone receives the best possible products.

Remember: When in doubt, contact us BEFORE opening your package! We're always happy to help ensure you're completely satisfied with your order.

Happy crafting! 🌈

PixieCraft Customer Care Team